This is the FAQ page for order-related & general questions.
1.What kind of payment method do you accept?
We accept Paypal and credit card payments, you can choose a method you like during checkout.
Why My Card Was Declined?
The most common reason for an unsuccessful card payment is that your bank has declined it. Please contact your bank, and let them know it is you making this payment. Once they've confirmed this transaction, your next attempt should be successful. After tried all above methods but still fails, you can switch to your other credit/debit card. Besides, If you have a Paypal account, try to pay by PayPal.
2.What is the overall height of the bike when it is folded up? I am trying to determine if it will be fit in the back of our SUV.
All our Wallke bikes can be folded into half for easy transportation and storage. The folded Dimensions: 41”×19”×39”. It can perfect fit into a suv car. The estimate dimensions of the package: 62”×13”×34”. The total package weight: 96 lbs.
3.Will I receive the bike fully assembled?
The Wallke ebike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-20 minutes. All you have to do is mount the front wheel and fender, rack, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembling should not be taken longer than 30 minutes.
4.What kind of warranty does Wallke offer?
You can learn about our warranty by clicking here.
5.How long is shipping?
Please allow 1-2 business days to process your order after being placed online. Once the order is placed and delivery times will vary depending on where you live. About the detail of shipping, You can learn about our warranty by clicking - shipping policy
6.What if the products I received are damaged/defective?
If you receive a damaged/defective product, please send an email to firstname.lastname@example.org. Please attach any relevant videos or photos showing your issue so the specialists can best assist you.
7.I am very interested in your bike but want to make sure it will fit me.
Maximum payload weight limit: 280lbs
Recommend rider heights: 5'5" - 6'4"
Please Click here to find more information about the bike dimension.